Your Safety is Our Number One Priority
Welcome to The Lodge at Port Arrowhead! Thank you so much for choosing us to be your home away from home in Lake of the Ozarks. We are working extremely hard this season to do everything we can to ensure that both you and our employees are safe and happy.
While we are not currently able to offer in room stayover service, we do want to make sure that you have everything that you need. Please read below familiarize yourself with this season’s housekeeping procedures.
- Please deposit your used towels in the clear plastic bags in your room and place them outside of your door for pick up
- Please call the guest service agent at the front desk for any clean towels, new cups, coffee, coffee condiments, trash bags, shampoo, conditioner, and soap. If you do not require any or some of these items, please contact the front desk.
- Only maintenance will enter your room during your stay if requested
We are closely monitoring advisories and updates regarding COVID-19 from the CDC, WHO, MCHD as well as healthcare and regulatory organizations. We will continue to make changes as necessary to our protocols and procedures.
EMPLOYEE’S SAFETY & HEALTH
All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food and Beverage, Hotel Operations.
Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all employees based on their role and responsibilities, and in adherence with state or local regulations and guidance. Training on how to effectively use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask in any situation that they are in close
contact (within 6 feet) of another person. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants.
All employees have been instructed they must wash their hands every 60 minutes (for 20-seconds) and after any of the following activities: Using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after starting a shift.
Guest Safety & Health Physical Distancing
Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. All resort departments will comply with, or exceed, local or state mandated occupancy limits. No more than 4 people in an elevator at once. Hand Sanitizer Hand sanitizer dispensers will be available at the front desk, the entrance to the lodge dining room, on the first floor near the elevator, Fat Polly’s Pub Restaurant
CLEANING & SANITIZING PROCEDURES
Along with our normal cleaning protocols, housekeeping staff will disinfect each room’s water faucet handles, toilet seats and handles, door and furniture handles, key readers and other high-touch items including television remote controls, nightstands, doors, telephones, in-room control panels, light switches, temperature control panels, alarm
clocks, luggage racks, railings and flooring. Items that are not easily wiped down and sanitized have been removed from guest rooms.
To best protect both our guests and employees, stayover service will not be available. Guests will receive a daily linen and supply bag, and a place in each hallway will be provided for guests to dispose of their trash and deposit any unwanted linens. Laundry When cleaning checkouts, dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. All bed linen and laundry will continue to be washed at high temperature and in accordance with CDC guidelines.
Staff will disinfect all surfaces every two hours, or as occupancy dictates. This includes pools, countertops or check-in stations, handrails, door handles, elevator buttons, public bathrooms, key cards, locks, vending machines, and other hard surfaces.
Staff will regularly sanitize and disinfect all countertops, phones, key cards, pens and credit card devices after use. Social distancing markers will be placed on floors for guest check in lines. A safety barrier has been ordered and will be installed at the front desk for additional safety of both our guests and staff.